Privacy Policy

This privacy policy explains how Joe Fortune collects, stores, uses and protects personal information connected with casino accounts. It describes what data may be requested during registration, gameplay, payments and verification, as well as how players can manage their personal information under the platform rules.

Information Collected From Players

When registering at the online casino Joe Fortune, players provide essential account details including full name, date of birth, email address, phone number, country of residence and postcode. Account creation also requires a password and security PIN to protect access.

During normal use of the platform, additional information may be recorded. This can include deposit and withdrawal history, gameplay activity, IP address, device information, browser details and account-security events. If verification is required before a withdrawal, players may need to submit identification documents and proof of residential address.

Payment and Transaction Data

Financial information is collected when players deposit or withdraw funds. Payment records may include transaction references, payment method details and processing history. Cryptocurrency transactions can also include blockchain references because deposits are converted into AUD when credited and converted back into the selected asset during withdrawal.

Card transactions through Visa and Mastercard are processed using standard payment-security practices. Joe Fortune does not state that complete card numbers are stored beyond what is required for payment processing.

Cookies and Technical Information

The website uses cookies and similar technologies to maintain account sessions, remember preferences and understand how visitors interact with the platform. The same approach applies across desktop browsers, mobile devices and optional browser-based shortcuts.

Players can manage cookie settings through their browser, although restricting certain cookies may affect account functionality.

How Personal Information Is Used

Collected data supports several operational purposes:

• Confirming identity, age and account ownership during registration and KYC reviews;
• Processing deposits, withdrawals and fraud-prevention checks;
• Delivering promotions, free spins and loyalty rewards;
• Sending account notifications, payment updates and support responses;
• Improving website performance, games and user experience through service analysis;
• Meeting legal and regulatory obligations connected with the operator’s licence.

Personal information is used to operate the account and maintain security rather than for unrelated commercial resale.

Sharing Data With Third Parties

Joe Fortune may share relevant information with service providers required to operate the casino. These can include payment processors, card networks, cryptocurrency providers, security partners and game suppliers responsible for delivering casino content.

Game studios may receive technical or session-related information required for gameplay operation, fairness checks and software performance. Personal information may also be disclosed to authorities, regulators or fraud-prevention organisations when legally required.

The platform does not state that it sells player information to unrelated marketing companies.

Security and Protection Measures

Joe Fortune uses SSL encryption to protect information transferred between the player’s device and casino systems. Two-factor authentication is available as an additional account-security measure.

Verification documents are handled as part of KYC and anti-money-laundering procedures. Access to account information is protected through password authentication and security controls designed to reduce unauthorised access.

Players should use unique passwords and enable available security features to improve account protection.

Data Storage and Retention

Account information is retained while an account remains active. Dormant accounts are handled according to the platform’s inactivity rules, which define dormancy after 18 months without activity.

Transaction records, verification information and other compliance-related data may be stored longer when required for regulatory, security or legal purposes.

Player Privacy Rights

Players may request information about the personal data held by the platform, ask for corrections to inaccurate details or request account closure through customer support.

Requests involving personal information are reviewed according to the operator’s procedures and applicable jurisdiction. Gambling-related permanent closures are handled separately and may be irreversible.

For privacy-related questions, players can use the 24/7 support service. More information about account safety and player controls is available on the Joe Fortune responsible gambling page.